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Warranty & Spare Parts Order Form

Requirement:

This form can be used by anyone that has purchased a boat already and requires warranty/replacement parts. If there is a reseller in your area that has these parts, we will forward this form onto them to fulfil if possible.

Verification:

This is NOT an automated order system and nor will it confirm your order. However a 'Case Number' will be automatically emailed back to you notiftying you that we have your request in our system and that you can track the request in our customer center. Once one of warranty team has assessed the claim (usually within 48 hours), they will respond to our sales team to order the parts for you if required.

Photos of Issues:

It is important that once you have submitted the warranty claim, you will need to reply back on email to the automatically generated case with digital photos (in focus and no more than 100kb per photo) of the warranty issue (if any).

Payment:

If there is any payment required, it will be indicated on the quotation/sales order and payments can be made by credit card to our accounts department.

Delivery:

Once the sales order has been approved by yourself, if the required parts are in stock in either our Hong Kong or Melbourne warehouse, the order will ship within 24 hours, but you will need to allow 3-5 days for delivery. If we are out of stock in either warehouse, a special customer order will be placed with the manufacturer within 24 hours and and will ship as soon as possible, plus 3-5 days delivery.

Customer Details...
Name/Company
Invoice Number
Hull Number
ISAF Plaque Number
Date boat was received
Email
Your Ambassador/Reseller
(if applicable)
Details of Warranty Claim Incident
(if applicable)
Delivery Details...
Attention
Address
Suburb/Town/City
State
Postcode/Zip
Country
Contact Phone
Parts Required...

Centerboard & Attachments

Part Number

Tick For Warranty

Tick For Paid Order

Centerboard with bell crank & push rod.

DAFFV

Centerboard push rod

DPS220

 

Front hydrofoil

DAFFH

Rudder & Attachments

Part Number

Tick For Warranty

Tick For Paid Order

Rudder

DPM183

Rear Hydrofoil

DPM186

Gantry to attach to transom

DPM177

Rudder Box

DPM188

Tiller extension

DPR208

Wing Frame

Part Number

Tick For Warranty

Tick For Paid Order

Front Wingbar Right

DPM334

Front Wingbar Left

DPM142

Wingbar Upper

DPR147

Wingbar Outer

DAWBO

Wingbar Rear

DPM157

Mast stump with plug

DASTUMP

Dacron wing covers, with bladders & lacing rods

DPK170

Foot straps

DPK175

Rigging

Part Number

Tick For Warranty

Tick For Paid Order

Mast assembly (2 piece)

DPBRM2

Boom assembly

DPBRM

Spreaders

DPM278

Bladerider X8 sail (Mk1 design)

SABRM8

6 Piece Batten Set

DKBTM8

 

Miscellanous Parts

 

 

Tick For Paid Order

Trolley wheels

DPP324

 

Trolley axle

DPP325

 

Velocitek SC1 GPS

GPSVTSC1

 

Spare Parts

 

 

Tick For Paid Order

Basic Spare Parts Kit (see list of parts)

DKSP1

 

Other Information

 

 

 


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