This form can be used by anyone that has purchased a boat already and requires warranty/replacement parts. If there is a reseller in your area that has these parts, we will forward this form onto them to fulfil if possible.

This is NOT an automated order system and nor will it confirm your order. However a 'Case Number' will be automatically emailed back to you notiftying you that we have your request in our system and that you can track the request in our customer center. Once one of warranty team has assessed the claim (usually within 48 hours), they will respond to our sales team to order the parts for you if required.

It is important that once you have submitted the warranty claim, you will need to reply back on email to the automatically generated case with digital photos (in focus and no more than 100kb per photo) of the warranty issue (if any).

If there is any payment required, it will be indicated on the quotation/sales order and payments can be made by credit card to our accounts department.

Once the sales order has been approved by yourself, if the required parts are in stock in either our Hong Kong or Melbourne warehouse, the order will ship within 24 hours, but you will need to allow 3-5 days for delivery. If we are out of stock in either warehouse, a special customer order will be placed with the manufacturer within 24 hours and and will ship as soon as possible, plus 3-5 days delivery.